Shipping policy

Shipping Policy

Thanks for shopping with Nontoxy. Here's everything you need to know about how and when your order arrives.

Where we ship
We currently ship within the United States only. We do not ship internationally at this time.

Order processing
Orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays). You'll receive a confirmation email with tracking once your order ships. Orders placed on weekends or holidays are processed the next business day.

Shipping rates
Free standard shipping on all orders of $100 or more. Orders under $100 are charged a flat shipping rate of $5, applied at checkout.

Delivery times
Estimated delivery is 7 to 14 business days after your order ships. Most orders arrive sooner, but delivery windows can vary based on your location and carrier volume. Processing time is separate from delivery time.

Order tracking
A tracking number is emailed to you as soon as your order ships. Please allow 1 to 3 business days for tracking to update after you receive it. If your tracking hasn't moved after several days, reach out and we'll look into it.

Delays
Occasionally carrier delays, weather, or high-volume periods can push delivery beyond the estimated window. We appreciate your patience and are always happy to help track down an order.

Wrong or incomplete address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to a bad address, we'll contact you to arrange reshipment (additional shipping fees may apply).

Lost or stuck packages
If your order is marked delivered but you can't find it, or tracking has stalled for an extended period, contact us at orders@nontoxy.com and we'll work with you to resolve it.

Questions
Email us at orders@nontoxy.com and we'll get back to you as soon as possible.